Question 1

Is your jewelry solid 14K gold?

Accepted Answer

Yes. Every JOUNI piece is solid 14 karat gold — not plated and not filled. Each item is hallmarked and arrives with a certificate of authenticity.

Question 2

How long does delivery take?

Accepted Answer

Orders are dispatched within 24 hours. Local delivery arrives in 1–2 business days, and international shipping typically takes 3–7 business days with tracking.

Question 3

Can I return or exchange a piece?

Accepted Answer

You have 14 days from delivery to return an unworn piece in its original packaging for a full refund or exchange. Personalised and engraved items are final sale.

Question 4

How do I find my ring size?

Accepted Answer

Measure the inner diameter of a ring you already wear and compare it to our size guide, or message us on WhatsApp and we will walk you through it.

Question 5

Will the gold tarnish?

Accepted Answer

Solid 14K gold will not tarnish. To keep the polish bright, avoid perfume and chlorine, and wipe pieces with the included cloth after wearing.

Question 6

Do you offer gift wrapping?

Accepted Answer

Every order ships in a JOUNI gift box with a ribbon and a card at no extra cost. You can add a handwritten note at checkout.