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Customer Care

Caring for solid gold

Solid 14K will not tarnish. Keeping it bright is mostly about keeping it clean.

Everyday habits

Cleaning at home

Warm water, a drop of unscented washing-up liquid and a soft toothbrush is all that is needed. Work gently around settings, rinse, and dry fully with a lint-free cloth before putting the piece away. Avoid ultrasonic cleaners on anything with pavé.

Stones and settings

Once a year, run a fingertip over each setting. If a stone moves or a prong catches, stop wearing the piece and send it to us — a loose prong is a ten-minute fix at the bench and a lost stone otherwise.

Storage

Store pieces flat and separately. Gold is soft enough that chains scratch rings and rings scratch chains when they share a dish. The pouch in your JOUNI box is there for exactly this.